Refund policy

RETURNS

Customer Care Number: 011-46334633 (Monday to Saturday, 10:00 AM to 6:00 PM)

  1. Please make a video while opening the package as supporting proof.

  2. Do not break the seal of the product if you have any doubts or questions regarding authenticity.

  3. Once the product seal is broken, returns or replacements will not be accepted.

DAMAGED OR FAULTY ITEMS

If the outer packaging appears damaged or tampered with, we recommend that you do not accept the shipment from the courier partner.

Kindly record a video while unboxing the package. If the inner product is damaged and you wish to request a replacement or return, please share the details with us at customercare@allmaxnutritionindia.com along with your Name, Contact Details, Order Number, Product Name, and Product Batch Number. Our team will review the request and respond within 24–48 business hours.

This information helps us investigate the issue and raise the concern with the respective courier partner.

WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT OR MISSING ITEMS IN MY ORDER?

All shipments undergo strict quality checks before dispatch. However, in the rare event that you receive an incorrect product or if items are missing from your order, please send the following within 48 hours of delivery:

• Images of the outer packaging
• Images of the product received
• Batch Number and MRP Label/Hologram
• Copy of the invoice

Please email the above details to customercare@allmaxnutritionindia.com.

All return and refund requests are subject to verification and approval by the All Max Nutrition India team. No returns shall be accepted for products that have been opened, used, damaged by the customer, or have a broken seal.

Note: Product replacement is subject to stock availability. If a replacement product is unavailable, a refund will be processed.

HOW CAN I CANCEL AN ORDER?

If your order has not yet been shipped, you may request cancellation through the following methods:

Via "My Orders"

Go to:
My Account → Orders → Order Details → Cancel Item

Select the item(s) you wish to cancel, provide the reason for cancellation, and confirm your request.

Via Email or Phone

Email us at customercare@allmaxnutritionindia.com with your Order ID.

Or call:
011-46334633 (Monday to Saturday, 10:00 AM to 6:00 PM)

HOW WILL I RECEIVE MY REFUND AND HOW LONG WILL IT TAKE?

For orders cancelled before dispatch, refunds are generally processed within 24–48 business hours after approval.

For orders returned after dispatch, refunds will be initiated after the returned products are received and verified at our warehouse.

For prepaid orders made through credit card, debit card, UPI, wallets, or net banking, refunds will be credited back to the original payment method.

Please allow an additional 2–7 business days for the amount to reflect in your account, depending on your payment provider or bank.

WHAT HAPPENS TO DISCOUNT COUPONS OR REWARD POINTS USED ON THE ORDER?

Promotional coupons and discount vouchers are intended for one-time use and will not be reinstated after order cancellation.

If loyalty or reward points were used for the purchase, eligible points may be credited back to your account after cancellation approval.

WHERE DOES ALL MAX NUTRITION INDIA SHIP?

All Max Nutrition India currently ships products across India only.

HOW CAN I TRACK MY ORDER?

Once your order is placed, you will receive a confirmation via email and SMS.

After dispatch, tracking details will be available under:

My Account → Orders → Track Order

You may also receive tracking updates from our courier partner through email or SMS.

DISCLAIMER

The information provided on www.allmaxnutritionindia.com is for informational and educational purposes only and is not intended to substitute professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding any health-related concerns.

TGTMC Supply Chain Private Limited is the officially appointed seller by M/s Shri Balaji Overseas for products sold through www.allmaxnutritionindia.com and other authorized marketplaces.

In the event of customer complaints, the distributor may be notified where applicable. Returned products that qualify under the return policy may be returned to the distributor or disposed of as per the distributor's instructions.

The All Max Nutrition India website and products are marketed and distributed in India by Shri Balaji Overseas under applicable licensing and distribution rights. All legal disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

The liability of the seller shall be limited to the invoice value of the products purchased by the customer. Product quality, authenticity, and distribution responsibilities are undertaken by Shri Balaji Overseas, New Delhi.